Q: I SAW AN ITEM BUT I CAN'T FIND IT ONLINE?
A: If you have seen an item on our social media page but do not see it on our website the item is likely out of stock. Based on the item's popularity we may be restocking the item soon.
Q: WHERE DO YOU SHIP FROM?
A: We ship from Hampton, Va.
Q: DO YOU OFFER FREE SHIPPING?
A: Yes for items that are $75.00 and over the $75.00 minimum threshold must be met after any coupons or promotions. From time to time we may offer promotional free shipping.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: Economy Shipping with tracking numbers provided.
Q: WHEN WILL MY ORDER SHIP?
A: All in stock orders are quickly shipped within 2-3 business days.
Q: THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING?
A: If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following: Verify the shipping address on your order that it's correct. Look for an attempted delivery notice slip. Double check your area in case it's stored in a hidden area. Check to see if your neighbors or someone in your residence accepted it. Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arrived
Q: HOW SHOULD I CARE FOR MY ITEMS?
A: To keep your jewelry looking great and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your pieces and cause them to wear quickly.
Q: WHAT ARE YOUR PRODUCTS MADE OF?
A: Our jewelry metals range from gold and silver plating, to rhodium, alloy, 14K gold plating and s925 sterling silver.
